Frequently Asked Questions

• Physical items I have for sale can be purchased from me directly by PayPal invoice or E-transfer or purchased in person at Phoenix Rising Metaphysical Emporium in Langley, BC. 
• Physical items can be purchased by emailing me at astral.alchemy.creations@gmail.com, or by sending me a message through the contact page or my facebook page. 

• Shipping is calculated by your postal code. Please include your postal code with your inquiry of a physical item and I will give you a shipping quote. 
• Some rough shipping estimates are as follows:
  1. Tarot wraps - free shipping (untracked)
  2. Small pendulum boards - $10-15 CAD
  3. Large pendulum boards - $15-20 CAD
  4. Travel pendulum sets - $15-20 CAD
  *Please note these are estimates only*
• Custom or VAT fees may be charged to residents outside of Canada. In the event these occur they are the responsibility of the customer. 
• Please ensure your email and shipping address are correct when placing your order.
• I will provide shipping quotes for tracked and untracked options.
• Tracking numbers (if applicable) will be sent to the email provided upon shipment of your order.

 I am not actively accepting custom orders at this time. However if you would like something custom made please feel free to contact me and I will consider your request. Custom orders are subject to a 50% deposit of the final cost. The deposit is due before any work begins.

•  All fabric items are hand wash / hang dry only! (ie. tarot wraps, altar cloths)
• Iron on low if satin material is present or medium-high for cotton.
• Altar/Reading cloths may need a light ironing upon arrive due to being folded for shipment. If decals or foiling are used, iron the back side of the cloth only on lower heat. 

•  Avoid jewellery pieces coming into contact with water or moisture. Remove jewellery before swimming/showering/washing dishes or hands.
• Avoid jewellery pieces coming into contact with lotions, sunscreen and perfume sprays. These things rapidly cause tarnishing and can ruin your piece! Allow any lotions/sunscreens to fully absorb into the skin before putting your jewellery on. 
• Over time oxidization from the air and skin can cause your jewellery piece to become dull. You can polish your piece gently with a jewellery polishing cloth to bring back the shine.