FAQ


Shop and Shipping Policies:

  • In the event you need to cancel an order, please email me within 48 hours of placing the order, once the item has been shipped I cannot cancel the order and a return process must be taken
  • Custom orders cannot be returned
  • Returns on ready made items are accepted within 24 hours of receiving provided the item is in the same condition as it was shipped (see damaged package for exceptions)
  • In the event your package arrived damaged, please reach out via email immediately and attach pictures of the damage
  • Returns are to be shipped back at the customer's expense and refund will be issued upon arrival provided the item is in good standing
  • I ship within 2-4 business days of order placed
  • Shipping rates are calculated by Canada Post based on weight and size
  • Astral Alchemy is not responsible for lost packages once they've been handed over to Canada Post, especially when untracked shipping is chosen

For more detailed information on shop and shipping policies, terms of service and data collection please visit the legal pages

Custom Orders:

I am not actively accepting custom orders at this time. However if you would like something custom made please feel free to contact me and I will consider your request. Custom orders are subject to a 50% non-refundable deposit of the final cost. The deposit is due before any work begins. If a custom order is being placed, I will create a custom listing for you in the amount of the deposit and invoice you the remaining amount plus shipping to be paid in full before shipment. I can also work with you on payment plans if needed. 

Fabric Care Instructions: (Astral Alchemy is not responsible for damage done to items by user when not following care instructions)
  • All fabric items are hand wash / hang dry only! (ie. tarot wraps, altar cloths)
  • Iron on low if satin material is present or medium-high for cotton.
  • Altar/Reading cloths may need a light ironing upon arrival due to being folded for shipment.
  • If decals or foiling are used, iron the back side of the cloth or bag only on a  lower heat setting.